Refund policy

We want every gift from MA VIE to arrive beautifully and feel right. If something is not right, here is how we make it so.
 
RETURN WINDOW
 
You have 14 days from the delivery date to request a return. After 14 days, we are unable to accept returns.
 
ELIGIBILITY
 
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all tags and ribbons intact
- Accompanied by your order number or proof of purchase

NORMAL VARIATION

Many of the pieces we carry are handmade or made in small batches. Color, finish, grain, glaze and placement vary from one piece to the next, screens reproduce color differently, and stated dimensions and weights are nominal. Variation of this kind is not a defect and is not grounds for a damaged item claim. It is still covered by the standard 14-day return above.
 
NON-RETURNABLE ITEMS
 
Some items cannot be returned for quality or hygiene reasons:
- Food, edible gifts, and consumables
- Candles that have been burned
- Personalized or made-to-order items
- Final sale items
 
REFUNDS
 
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days.
 
GIFT RECIPIENTS
 
If you received an item as a gift and would like to return it, we will issue store credit equal to the item's value. Gift returns do not require notifying the original purchaser, and we will never share pricing with the recipient.
 
DAMAGED OR INCORRECT ITEMS
 
If your order arrives damaged or you received the wrong item, please email found@shopmavie.com within 7 days of delivery with a photo. We will arrange a replacement or full refund right away. No need to return the damaged item.
 
EXCHANGES
 
We do not offer direct exchanges. Please return the item for a refund and place a new order for the piece you want.
 
RETURN SHIPPING
 
Customers are responsible for return shipping unless the item arrived damaged or incorrect. We recommend using a trackable shipping service and retaining proof of postage.
 
HOW TO START A RETURN
 
Email found@shopmavie.com with your order number and the reason for return. We will respond within one business day with next steps.
 
MA VIE
555 Hudson Street
New York, NY 10014
found@shopmavie.com