Shipping & Returns
Shipping
Orders leave the shop in the West Village within one to two business days, three around Mother's Day, Father's Day and the holidays. We ship to all fifty states by USPS and UPS. Rates are calculated at checkout by weight and destination, and most orders arrive within three to seven business days. One-of-a-kind and vintage pieces are packed by hand and may take an extra day.
You will get a tracking number by email the moment your order ships. If it has not arrived within three business days, check your spam folder, then write to us.
Outside the United States
We ship internationally by DHL eCommerce. Rates are calculated at checkout. Duties, taxes and fees charged by the destination country are the recipient's responsibility. Allow seven to twenty-one business days.
In-store pickup
Order online and collect at 555 Hudson Street, no charge. Most orders are ready within four hours and we will email you when yours is. We hold pickups for seven days. Pickup hours are 11am to 7pm daily.
Gift wrapping
Every order leaves the West Village wrapped by hand and tied with our ribbon, at no charge. Mark it as a gift at checkout and add a message. We will write it out ourselves. Prices never appear in a gift order.
About the pieces
Almost everything here is made by hand or in small batches, so no two pieces are identical. Color, glaze, grain, finish and placement vary from one to the next, screens reproduce color differently, and stated dimensions are nominal. A photograph shows a representative piece, not the exact one that goes in your box. Variation of that kind is the reason to buy from small makers, and it is not a fault.
If something arrives and it is not what you pictured, write to us within fourteen days and we will make it right.
Returns
Fourteen days from delivery. Items should come back unused, in their original packaging, with the ribbon still attached. Write to found@shopmavie.com with your order number and we will reply within one business day with the next step.
Refunds go to the original payment method within five to ten business days of the return reaching us. Return shipping is on you unless we sent the wrong thing or it arrived damaged. Use a trackable service and keep the receipt.
We do not do direct exchanges. Return the piece for a refund and order the one you want.
If it was a gift
We will issue store credit for the full value rather than refund the person who sent it. They will never know, and you will never see the price.
Damaged or wrong
Write to us within seven days of delivery with a photograph and we will replace it or refund you. No return needed.
What we cannot take back
Food and edible gifts. Candles once burned. Anything personalized or monogrammed. Final sale pieces.
Lost or delayed
If tracking says delivered and nothing has arrived, or a package is badly delayed, write to us within seven days. We take it up with the carrier. Please check the address at checkout, since we cannot recover an order sent to the wrong one.
Reach us
found@shopmavie.com
Call or text (917) 613-4213 during store hours.